Attendees
For attendees
By Trybe1 author36 articles
How to delete or deactivate your accountHow to remove your Trybe account when you no longer want to use it.
My phone number is already registered. What do I do?What to do if signup says your phone number is already in use.
How to log in with an email or phone codeHow to access your account using a verification code by email or SMS.
How to hide your profile from the attendees listHow to stay private while still attending events.
I have multiple emails. Which one is my Trybe account on?What to do when you are not sure which email is linked to your main account.
Where do I find the event location?How to find the venue address and time for an event.
What does Secret Place mean on an event?Why some events don't show the address right away.
I was denied entry at the event. What can I do?What happens when door staff turns you away, and where Trybe can help.
My ticket was already scanned. What does that mean?What happens if the QR code shows as already used.
What time should I arrive at the event?How to know when to show up.
How to contact the event organizerHow to reach the organizer for questions specific to their event.
How waitlists workHow to join a waitlist and what happens when a spot opens up.
The organizer is not responding. What can I do?What to do if the organizer hasn't replied to your message.
What is Trybe?A quick intro to the platform.
How to create your Trybe accountStep by step to get started on Trybe.
How to buy your first ticketA quick walkthrough of buying a ticket on Trybe.
How profiles and the community workHow your profile shows up on Trybe and how to control your privacy.
Checkout is stuck or showing a blank pageWhat to do if the checkout page won't load or won't move forward.
How refunds work on TrybeA quick overview of how refunds work, who decides, and what to expect.
How to find your tickets and QR codeWhere to find your tickets and the QR code you scan at the door.
I bought a ticket but I don't see it. What now?Common reasons a ticket is missing and how to fix it.
About add ons and how they appear with your ticketsHow VIP, table, and other add ons show up in your order.
I bought the wrong event or wrong city ticket. What can I do?What to do if you accidentally bought a ticket for the wrong event.
Can I transfer my ticket to someone else?How ticket transfers work on Trybe.
Why do I only see one ticket when I bought multiple?How bundled tickets work and why the count might be different than you expected.
Why is my payment not going through?Common reasons a checkout payment is blocked and what to do next.
ZIP or postal code mismatch at checkoutWhy the ZIP code on your card matters and how to fix the issue.
Apple Pay or Google Pay not workingWhat to do when Apple Pay or Google Pay is declined at checkout.
I got the verification code but checkout still failsWhat to do if you entered the SMS or email code and checkout still won't go through.
Is the pending charge on my card real?What a pending charge means when a payment did not go through.
How to remove your profile photoHow to remove your profile picture from your Trybe account.
How to request a refundStep by step on how to submit a refund request from your ticket page.
I requested a refund by mistake. Can I cancel the request?What to do if you submitted a refund request and want to keep your ticket.
When will I receive my refund?How long refunds take to arrive after they are approved.
My refund request was declined. What can I do?What it means when an organizer does not approve a refund.
Refunds for cancelled eventsWhat happens to your ticket if the event is cancelled.