Attendees
For attendees
By Trybe1 author36 articles
- How to delete or deactivate your accountHow to remove your Trybe account when you no longer want to use it.
- My phone number is already registered. What do I do?What to do if signup says your phone number is already in use.
- How to log in with an email or phone codeHow to access your account using a verification code by email or SMS.
- How to hide your profile from the attendees listHow to stay private while still attending events.
- I have multiple emails. Which one is my Trybe account on?What to do when you are not sure which email is linked to your main account.
- Where do I find the event location?How to find the venue address and time for an event.
- What does Secret Place mean on an event?Why some events don't show the address right away.
- I was denied entry at the event. What can I do?What happens when door staff turns you away, and where Trybe can help.
- My ticket was already scanned. What does that mean?What happens if the QR code shows as already used.
- What time should I arrive at the event?How to know when to show up.
- How to contact the event organizerHow to reach the organizer for questions specific to their event.
- How waitlists workHow to join a waitlist and what happens when a spot opens up.
- The organizer is not responding. What can I do?What to do if the organizer hasn't replied to your message.
- What is Trybe?A quick intro to the platform.
- How to create your Trybe accountStep by step to get started on Trybe.
- How to buy your first ticketA quick walkthrough of buying a ticket on Trybe.
- How profiles and the community workHow your profile shows up on Trybe and how to control your privacy.
- Checkout is stuck or showing a blank pageWhat to do if the checkout page won't load or won't move forward.
- How refunds work on TrybeA quick overview of how refunds work, who decides, and what to expect.
- How to find your tickets and QR codeWhere to find your tickets and the QR code you scan at the door.
- I bought a ticket but I don't see it. What now?Common reasons a ticket is missing and how to fix it.
- About add ons and how they appear with your ticketsHow VIP, table, and other add ons show up in your order.
- I bought the wrong event or wrong city ticket. What can I do?What to do if you accidentally bought a ticket for the wrong event.
- Can I transfer my ticket to someone else?How ticket transfers work on Trybe.
- Why do I only see one ticket when I bought multiple?How bundled tickets work and why the count might be different than you expected.
- Why is my payment not going through?Common reasons a checkout payment is blocked and what to do next.
- ZIP or postal code mismatch at checkoutWhy the ZIP code on your card matters and how to fix the issue.
- Apple Pay or Google Pay not workingWhat to do when Apple Pay or Google Pay is declined at checkout.
- I got the verification code but checkout still failsWhat to do if you entered the SMS or email code and checkout still won't go through.
- Is the pending charge on my card real?What a pending charge means when a payment did not go through.
- How to remove your profile photoHow to remove your profile picture from your Trybe account.
- How to request a refundStep by step on how to submit a refund request from your ticket page.
- I requested a refund by mistake. Can I cancel the request?What to do if you submitted a refund request and want to keep your ticket.
- When will I receive my refund?How long refunds take to arrive after they are approved.
- My refund request was declined. What can I do?What it means when an organizer does not approve a refund.
- Refunds for cancelled eventsWhat happens to your ticket if the event is cancelled.