Refunds on Trybe depend on a few things. Here is what you need to know.
Who decides on a refund
Most of the time, the event organizer is the one who decides on refunds. They set the ticket policy when they create the event (refundable or non refundable), and they review every refund request that comes in.
Trybe steps in directly in three situations:
The event is cancelled or not happening
There is a clear platform or payment issue on our side
The event turns out to be fraudulent
When the ticket is non refundable
If the ticket was sold as non refundable and the event took place as planned, the organizer has the final say on whether to approve your request. We can pass the request to them, but we cannot force a refund.
How to submit a refund request
You can submit a refund request directly from your ticket page in your Trybe account. Once submitted, it becomes visible to the organizer, who will review it from their side.
If your event was cancelled, you usually don't need to do anything. We process those refunds automatically.
If you have any questions about your specific situation, just reach out and we will help you figure it out 🤍