It happens. If you realized you bought a ticket for the wrong event or wrong city, here is what you can do.

The first step is to submit a refund request directly from the ticket page in your account. Once submitted, it becomes visible to the organizer.

If the ticket is non refundable and the event is going ahead as planned, the final decision is with the organizer. We can flag the situation, but we cannot force a refund.

Tickets are tied to the specific event they were bought for, so we cannot move a ticket from one event to another. If you would like to attend a different event, the best option is to wait for the organizer to review your refund request, then purchase the new ticket separately.