Attendees sometimes contact you directly with questions. Here is a quick guide on what to handle yourself and what to send our way.
You handle these
Questions about your event (schedule, venue, dress code, special arrangements)
Refund requests on non refundable tickets when the event happened as planned (your call to approve or decline from your dashboard)
Door issues, re entry, wristbands, anything physical on site
Send them to Trybe support
Checkout or payment failures
Login or account access issues
Missing confirmation emails or tickets they can't find
Refunds for cancelled events
You can also forward the affected emails to us and we will reach out to those people directly to help.